We use our five senses, as well as our unconscious minds, to track any changes around us. Humans have evolved by constantly scanning the environment for information that could help us predict danger or home in on potential prey. Morgan groups virtual communication problems into five major categories. “We need to begin to consciously add the emotional subtext back into virtual communications to avoid the costs - personal and financial - associated with miscommunication.” Can you hear me? Five big problems in virtual communication Morgan argues that we must learn to communicate differently in this brave new digital world. None of those conditions apply to a conference call. The human brain was de- signed to resolve issues of survival in person, in unstable conditions and in near-constant motion. That boredom is due to the isolation that is inherent to virtual communication, with its lack of sensory and emotional cues. If you work for a multinational company, it’s hard to avoid that weekly conference call, during which everyone mutes their phones and does other things while pretending to listen in. Virtual communication is fast, practical, and, most of all, inescapable in today’s work environment.
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